Polycom could not download cfg file

You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Disable user-popup notifications of software updates: lync. Enter a comma-separated string, no spaces, for components you want to enable with Reverse Name Lookup. If you misconfigure the string, the parameter value falls back to the default priority order.

The string is not case sensitive and can include any of the following values, listed here in the default priority order the phone looks for a matching name:. This IP and two others are Revision AD, however this phone has wouldn't take the provisioning for some reason. I am also wondering about using the "Combined" versions versus "Split" versions. I have tried both. I found some new information. The Phones that are Rev AD circa have version 4.

Several hosted provides say that you cannot use 4. If you are trying to downgrade the software, you may need a different firmware. I think if you can downgrade it to a consistent version, then bring it upwards in steps, you can get it configured. So it seems that SIP 3. It also seems the phone will not take "bootrom. When the phone boots up, it grabs the " If I recall correctly, the 3.

I may be incorrect, but I believe that's the case. It appears that you're still using DHCP on the phone. Is that correct? I've always factory reset and then entered in the network and TFTP settings manually.

You should not need to upgrade the bootrom, only the sip. Originally, I was going to keep this phone as a spare for our conference room phones. I have 3 other Soundstation IP phones working just fine running the 4. They each had their "bootrom" updated to "Updater 5. And yeah that's my mistake, I had reset the phone again after and forgot to make it static again for TFTP.

I will do that again. I concur with the frustration! I have been following the guides in the links above, but it doesn't seem to a resolution. They all say to use that 4. I do that and I get logs like above. These 3 lines are a bit odd to me. This directory contains various template files.

They can be utilized provisioning certain parameters to phones. Since UC Software 4. The backup contains the running configuration of a phone with separate sections showing the provisioning source i. Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Using a configuration parameter always needs to be in XML format and loaded via the above section.

The individual sections can be used to define separate directories in order to keep a root directory "clean". The order of the files left to right determines how the parameters are set. Having the same parameter in multiple different files will set the value found in the first file and ignore any other values for the same subsequent parameter.

NOTE: The NOTE: If the phone cannot load all the files specified in the above the whole configuration will be ignored! The site. Utilizing this example in a NOTE: Legacy phones will in addition always need their sip. Have you tried to open a brower and try to access the file from there? If it still fails it is something on your server end. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. In addition since UCS 3. Oct 10, Question : I get the error Message "error loading fxxxxxxx.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you. End Customers are usually unable to open a ticket directly with Poly support. This is all outlined in detail here. Best Regards Steffen Baier. Sign In Help.